Q: What payments are required up front?
A: We require first and last month’s rent, along with a key deposit (Sarnia and London properties). In the event of lost keys/fobs, there will be a charge for replacement. 

Q: What is the monthly cost of hydro?
A: Residents pay additionally for hydro (except at The Empress and Inn on the Park, Trillium Park in Sarnia). The cost can fluctuate based on usage, but the average is approximately $50 per month. For suites with air conditioning, add approximately $20 per month.  

Q: What is the deposit charge for hydro?
A: If you are not currently a hydro customer, there is a deposit fee of $75 (for EFT payments) or $130 (pay as you go). That fee, regardless of payment method, gets refunded after one year of service. 

Q: What is the square footage?
A: The square footage differs based on the type of suite you are considering. Our website provides dimensions, photos and floor plans for all available units. 

Q: Are pets allowed?
A: Yes. We have a pet agreement form for all pet owners to sign indicating guidelines and accountabilities.   

Q: Do you have pictures and/or floor plans of the suites?
A: Yes. We have updated photography for the majority of buildings and suite types, which in many cases include virtual tours and floor plans.    

Q: Is Renter’s Insurance required?
A: Yes. We will need to receive a copy of your certificate before you move into your unit. You can either drop off a hard copy at the building’s management office or email a copy to your property manager. If you prefer the email option, your property manager will provide instructions and the email address in advance of your move in date.

Q: Is there storage space available?
A: Depending on the building, there are options for extra storage available. The property manager can provide more details.   

Q: What appliances are included?
A: All suites offer fridge and stove/range. Many of the suites also include microwaves. All suites in our Kitchener and Guelph properties also offer dishwashers. Please confirm on the website or with the property manager about the appliances provided in the specific suite that interests you. 

Q: How do I submit a maintenance request?
A: We have a “work order” system at all our buildings. Residents at all properties can submit work orders online.  

Q: Is parking available?
A: Parking (and guest parking) varies based on property. In the amenities section of the property descriptions on the website, we indicate whether the property includes parking.   

Q: Is the building close to public transportation?
A: The majority of our buildings have public transportation nearby. Many are also walkable to key conveniences. Property descriptions on the website include a map, so you can understand the building’s location geographically and what is located nearby.